🤖 AI-powered · Ecommerce-native

Automate Your Ecommerce Support — Resolve 80% of Tickets Automatically

Stop drowning in repetitive support tickets. CommerceAgent connects to your store, understands your orders and policies, and resolves customer issues instantly — without a human in the loop.

  • Handles returns, refunds & order status automatically
  • Built for Magento, BigCommerce & Shopify stores
  • Reduce support costs without adding headcount

We'll reach out to you directly. No spam, ever.

CommerceAgent — Live Preview
JD
Where is my order #48291? It's been 5 days.
CA
Hi! I found your order #48291. It shipped yesterday via UPS and is estimated to arrive tomorrow. Here's your tracking link 📦
JD
I also want to return the blue jacket — size was wrong.
CA
Done! Return initiated for the blue jacket. Your prepaid label arrives by email in 2 minutes. Refund in 3–5 business days ✅
2sAvg response
80%Auto-resolved
24/7Always on
Designed for
Magento
Adobe Commerce
BigCommerce
Shopify
Zendesk
The problem

Your Support Team Is Buried in the Same Tickets, Every Day

Ecommerce companies spend thousands of hours answering repetitive questions. It drains your team and limits your ability to scale.

📦
Where is my order #48291?
2 min ago · High priority
Auto-resolved
↩️
I want to return my jacket, wrong size
5 min ago · Medium
Auto-resolved
💰
When will I receive my refund?
12 min ago
Auto-resolved
📍
Can I change my delivery address?
18 min ago
Escalated to agent
Instant, automated responses
CommerceAgent responds to customer queries in under 2 seconds — any time of day, without an agent online.
Cuts response time by up to 90%
Customers get instant answers on order status, returns, refunds, and shipping — resolved without human input.
Scale without hiring
Handle 3× the ticket volume at peak seasons without adding headcount. Your team focuses on issues that actually need a human.
Order-aware AI — not a generic chatbot
Connects to your store to read live order data, apply your policies, and execute real actions like returns and refunds autonomously.
How it works

Stop Managing Tickets. Let AI Resolve Them.

CommerceAgent is an AI support agent built specifically for ecommerce stores. It connects to your platform, learns your policies, and handles customer requests end-to-end — automatically.

Order status lookups
Return automation
Refund processing
Address changes
Shipping inquiries
Policy enforcement
4 steps to automated support
1
Connect your store
Magento, BigCommerce, Shopify — native integration
2
AI learns your policies
Returns window, refund rules, shipping carriers
3
Customers ask questions
Via chat, email, or your existing helpdesk
4
AI resolves autonomously
Executes actions, updates records, confirms to customer
Target ticket auto-resolution
for common ecommerce queries
80%
Built for your team

Who CommerceAgent Is Built For

We're building for mid-market ecommerce companies with €1M–€50M in revenue and support teams of 2–20 agents.

Ecommerce Manager
You manage operations and need to reduce costs without sacrificing customer experience.
  • Repetitive support tickets eating up team time
  • Slow response times hurting CSAT
  • Support costs growing with order volume
Head of Customer Experience
You own CSAT and agent productivity. You need smarter workflows — not more headcount.
  • Agents overloaded with low-value tickets
  • Inefficient workflows slowing resolution times
  • Hard to scale support during peak seasons
Technical Lead
You evaluate vendors and own integrations. You need something reliable, secure, and easy to adopt.
  • Unreliable SaaS tools with poor documentation
  • Weak integrations requiring custom development
  • Security and compliance concerns with AI tools

Be the First to Automate Your Ecommerce Support

We're onboarding our first group of ecommerce stores. Leave your email and we'll reach out to explore if CommerceAgent is the right fit for your team.